Refund and Returns Policy

Western Mattress - Refund and Returns Policy

At Western Mattress, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and returns policy below.

1. Returns

  • Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging. Certain items, such as custom-made or personalized products, may not be eligible for return.
  • Timeframe: Returns must be requested within [30] days of receipt of the item. To initiate a return, please contact our customer service team at info@westernmattress.in to obtain a return authorization.
  • Process: To return an item, please send it back to us with a copy of your receipt or proof of purchase. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective item.

2. Refunds

  • Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within [10] business days.
  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.

3. Exchanges

  • Eligibility: We offer exchanges for items that are defective or damaged upon receipt. To request an exchange, please contact us at info@westernmattress.in within [30] days of receiving your order.
  • Process: If an exchange is requested, we will provide instructions on how to return the original item and receive a replacement. You may be responsible for any additional shipping charges associated with the exchange.

4. Non-Returnable Items

Certain items cannot be returned or refunded, including but not limited to:

  • Custom or personalized products
  • Items marked as final sale

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@westernmattress.in with details of the issue and any relevant photographs. We will work with you to resolve the issue and provide a replacement or refund as appropriate.

6. Contact Us

For any questions or concerns regarding our refund and returns policy, please reach out to us at info@westernmattress.in.

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